I work in customer support and get talked to like I’m nothing every. single. day. But, hey, I chose this job. ¯\_(ツ)_/¯ Still, every now and then, I’ll let my frustration out:
Being a support agent is not easy every day. Today, my colleagues and I were called "fucktards." ¯_(ツ)_/¯— Cécile R.-K. (@cecile_rainon) November 8, 2017
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Before harassing a customer rep, remember we're humans too, with feelings. You may be frustrated, but that doesn't give you the right to be abusive. #customersupport— Cécile R.-K. (@cecile_rainon) February 12, 2018
Some days, we're talked to like we're the scum of the earth. You won't believe how nasty some customers can get. On those days, like today, I remember smart words by my good friend and colleague @macpil85:— Cécile R.-K. (@cecile_rainon) June 11, 2018
"The issue is between the chair and the monitor." 😂 #customersupport
This morning I chatted with (probably) the worst user I've had in 2 years doing support at https://t.co/63hOW0qTNs who said I had to get out and experience the real world. #customersupport pic.twitter.com/e9xEtpExqX— Cécile R.-K. (@cecile_rainon) January 29, 2018
PSA: There's no need to copy/paste your question multiple times when chatting with a support agent. We can read perfectly fine. Also, I don't recall having Flash Gordon powers, so give me time to type my reply. Thank you. #customersupport— Cécile R.-K. (@cecile_rainon) January 24, 2018
Do not call me "mate", or "dude" or "buddy" or "sir." We're not friends, also I'm none of these. #customersupport— Cécile R.-K. (@cecile_rainon) June 6, 2018
One of the things that get to me very easily in customer support is when customers send a single question mark when you haven't replied in 2 minutes (after you've told them you'd need time to investigate their issue). #customersupport— Cécile R.-K. (@cecile_rainon) September 15, 2018
Would you walk into a shop yelling and accusing the staff because you can't figure out how something works? No? Guess what, assume online support is the same.— Cécile R.-K. (@cecile_rainon) December 6, 2017
The world is already a shitty place, so do us a favor and don’t make it worse. If you need help, we’ll gladly help you. Just don’t be that person.
My philosophy is basically this. And this is something that I live by. And I always have. And I always will. Don’t, ever, for any reason, do anything, to anyone, for any reason, ever, no matter what, no matter where, or who or who you are with, or where you are going, or where you’ve been. Ever. For any reason. Whatsoever. Just don’t be that person, OK? Here goes:
The not so humble one:
Give me a break, I’m not an idiot. And, I can’t believe I’m debating with a WordPress employee about social media.
Had you researched me first, then you would not be attempting your smart ass comebacks. GOOGLE MY NAME and then get to know me… and I’m being incredibly POLITE to you!
The not so polite one:
What is this shit?
Stop being a bureaucratic twit.
The racist one:
The not so nice one:
Improve your scummy business practices.
You are not very lucid right now…..
This site is awful.
Stop smiling. It’s just annoying.
The threatening one:
The one that thinks shouting will make it better:
Don’t be any of these people. Also don’t assume we’re all males. My colleagues and I thank you.